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This article explains how to use the PING softphone with your UNC phone number to make and receive calls, manage contacts, use chat and teams features, and utilize the call center functionality.
If you would like to request PING for your UNC Phone number, please submit a request with Telecommunications.
Information
A VoIP “soft client,” or softphone, is an application that enables users to make calls from their computers using VoIP services. Popular examples include Google Voice and Skype. At UNC Telecommunications, PING by ClearSpan is the designated softphone.
PING functions as a virtual version of your office phone, allowing you to make and receive voice and video calls, send messages, and more, all using your UNC phone number. It can be installed on multiple devices and is available for Windows, macOS, web browsers, iOS, and Android.
Both the desktop app and browser versions offer the same functionality.
PING is certified for use with Google Chrome, while other common browsers may work but are not officially certified.
- PING uses Single Sign-On (SSO) with ONYEN for authentication. An ONYEN is also required when submitting a Telephone Service Request. In rare cases where an ONYEN cannot be provided, manual login credentials may be created.
- It is not recommended to run PING on both the desktop client and browser simultaneously on the same computer, as this may cause conflicts.
- DO NOT USE PING SOFT CLIENT FOR CALLING 911. PING is not a replacement for your mobile or fixed line telephone when placing 911 calls.
Access the
video tutorials to learn how to sign into PING, make and receive calls, manage contacts, use chat and teams features, and utilize the call center functionality.
In This Article:
Ping Installation and Sign-In on PC/Mac
- Locate the download at ClearSpan website.
- Select the appropriate desktop application for Windows, Mac (Intel), or Linux.
- Once downloaded, launch the executable file.
- Select Sign In.
- Enter the custom config domain: uncch.clearspanuc.com
- Select Continue With SAML (ONYEN Sign In Only)
DO NOT ENTER Username and Password at Sign in when signing in with your ONYEN. In rare cases where SSO is not assigned and you have been assigned a manual login, you may enter the username and password here, and select "Sign In", then bypass step 7 and 8 below.
- Enter ONYEN and password or Carolina Key Sign In:
- Select Continue.
Ping is now signed in and the home page will load.
To view PING Video Tutorial on signing into the PING Desktop.
PING Installation and Sign-In on iOS/Android Mobile Devices
- Download PING
OR
- Scan the applicable QR code below.
- Once downloaded, Open the app and select Enter custom config domain.
- Enter ping.uncch.clearspanuc.com as the config domain and select OK.
- Select Sign In With SAML (ONYEN Sign In Only)
DO NOT ENTER Username and Password at Sign in when signing in with your ONYEN, however, if you have been assigned a manual login, you may enter the username and password here, and select "Log In", then bypass step 5 and 6 below.
- Enter ONYEN and password:
- Select Continue.
Ping is now signed in.
If prompted for permission to access your microphone, select ALLOW.
- If you deny permission to access the microphone of the mobile device, callers will not be able to hear you.
- If you denied permission during setup, you can turn on the microphone by going to Settings and enabling microphone use under the PING app.
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PING Use Within Web Browser
Open your browser and go to ClearSpan website https://uc.clearspanuc.com
- No download is required.
- PING has been certified with Google Chrome. Other common browsers work, though have not been certified.
Go to Desktop for instruction on how to sign-in with Single Sign On.
Personal Conference Room (PCR)
The Personal Conference Room is secure on-demand meeting space for internal and external participants.
Meetings can be scheduled with Outlook Calendar or Google Calendar Add-Ins or sharing the PCR link displayed in your personal conference room.
Hovering your cursor over an icon displays a tool tip denoting the icons function. From left to right, they are:
- Mute/Unmute your microphone
- Turn your video camera on or off
- Turn on/off screen sharing
- Turn on/off Tile View
- Chat
- Enable automatic tracking of the active speaker
- Show/Hide the participant list
- Select your background
- Enter/Exit Full Screen Mode
- End Call
PING Chat
Chat is a one-to-one communication that retains the history of all activity. You can message, call and share images or files. You can only chat with individuals that are licensed to use PING.
To add a chat contact:
- , Click the “+” sign to the right of chat. This will bring up a dialog box where you can search for other users.
- Type your contact’s name to see a list of options.
UNC has turned off encryption for chat messaging.
PING Collaboration Rooms (Teams)
Teams is a multi-party communication between groups of internal users that retains the history of all activity.
To create a new Team:
- Click the "+" sign next to the Team icon.
- Give the Team a name and make it public or private.
Public teams are available for other internal users to search and join. Private teams are via invitation only.
- Invite others to the room after it has been created by clicking on the three dots next to the team name and select Invite People.
Multiple participants can share their screens simultaneously.
UNC has turned off encryption for chat messaging.
Visit the Telecommunications Website for additional information