Telecommunications

Service Description

PLANS, DESIGNS, IMPLEMENTS, AND SUPPORTS all the services listed below.

Billable Services to include: 

• Add a new phone line 
• Add a new voicemail 
• Add the PING Softphone client
• Add a new pager 
• Change/Update a pager feature 
• Call center requests 
• Request a technician to move a device 
• Voicemail phone tree updates 
• remote network connectivity requests 

Non-billable Services to include: 

• Upgrading from Premium Communicator to PING Softphone client
  • Communicator (Legacy Softphone) is End of Life / End of Support.
  • Upgrades from Premium Communicator or UC-One Connect to PING may be requested at any time. There is no cost to upgrade to PING from Premium Communicator / UC-One Connect.
  •  For more information on the transition from Communicator to PING, please view the following article.
  • For more information on PING, please view the following article.
• Consultation 
• Change/Update Voicemail or Caller ID 
• Reassign a phone (and phone number) to a new user 
• Activate a data port so you can move your own phone 
• Disconnect services

Billing and Other Information Services: 

Submit a telecommunications service request (onyen and CFS account are required).

• The University’s phone system.
  • Telephony desktop and mobile applications
    • Mobile service plans are not centrally supported by Telecommunications
    • See the Mobile Device Stipend Policy for pertinent information
  • Call Center Solutions
  • Voicemail
    • Voicemail to email
    • Voicemail Automated Attendant (Phone Menu / Phone Tree)
  • Hunt Groups
  • Emergency call routing (911)
• Pager Services
• Virtual Faxing
• Network Connectivity for remote (distant) locations
• Emergency phone support
• Other emerging solutions intended to centrally support the customers of UNC

PROVIDES CONSULTATION AND SOLUTIONS.

PROVIDES OPERATOR SERVICES. 

Audience

Employees

Documentation

• Clearspan PING
• 6867i UNC User Guide 
• Connecting the Mitel 6867i 
• Restart Mitel 6867i 
• Virtual Fax Client Installation 
• Call Forwarding
• Transferring Phone Calls
• Polycom SoundStation IP5000 
• Polycom SoundStation IP6000 
• Robocalls and Caller ID Spoofing 
• Supported Headsets for Mitel IP Phones 

Requirements

Before submitting this request, you must have a valid CFS (Chartfield String) ready. You can check the validity here: https://chartfieldchecker.unc.edu/

Service Charges

See our rates here: https://phoneservices.sites.unc.edu/voice-services-rates/

Expected Delivery

5 Business Days

Keywords

Phone, Telephone, Voice, VoIP, Cable, Television, Attendant, DVR, Analog, Audio conferencing, cable TV, Headset, Fax, Telreq, Spok, Spoke

Support

• Phone (919) 962-HELP (4357)
• Chat: Click the blue speech bubble