Telecommunications

Service Description

» PLANS, DESIGNS, IMPLEMENTS, AND SUPPORTS all the services listed below.

Billable Services to include: 

• Add a new phone line 

• Add a new voicemail 

• Add a new pager 

• Add a softphone 

• Change/Update a pager feature 

• Call center requests 

• Request a technician to move a device 

• Voicemail phone tree updates 

• remote network connectivity requests 

Non-billable Services to include: 

• Consultation 

• Change/Update Voicemail or Caller ID 

• Reassign a phone to a new user 

• Activate a data port so you can move your own phone 

• Disconnect services

and, 

Billing and Other Information Services 

» Submit a telecommunications service request (onyen and CFS account are required).

• the University’s phone system.
  • telephony desktop and mobile applications
    • Mobile service plans are not centrally supported by Telecommunications
    • See the Mobile Device Stipend Policy for pertinent information
  • call center solutions
  • voicemail
    • voicemail to email
    • voicemail phone tree (phone menu /automated attendant)
  • hunt groups
  • emergency call routing (911)
• pager services
• virtual faxing
• network connectivity for remote (distant) locations
• emergency phone support
• other emerging solutions intended to centrally support the customers of UNC

» PROVIDES CONSULTATION AND SOLUTIONS.

» PROVIDES OPERATOR SERVICES. 

Audience

Employees

Documentation

• 6867i UNC User Guide 
• Connecting the Mitel 6867i 
• Restart Mitel 6731i 
• Restart Mitel 6757i and 6755i 
• Restart Mitel 6867i 
• Virtual Fax Client Installation 
• Call Forwarding
• Mitel datasheet, brochures and user guides for the 6867i phone 
• Polycom SoundStation IP5000 
• Polycom SoundStation IP6000 
• Robocalls and Caller ID Spoofing 
• Supported Headsets for Mitel IP Phones 

Requirements

Before submitting this request, you must have a valid CFS (Chartfield String) ready. You can check the validity here: https://chartfieldchecker.unc.edu/

Service Charges

See our rates here: https://phoneservices.sites.unc.edu/voice-services-rates/

Expected Delivery

5 Business Days

Keywords

Phone, Telephone, Voice, VoIP, Cable, Television, Voicemail, Attendant, DVR, Analog, Pager, Audio conferencing, cable TV, Headset, Fax, Telreq, Spok, Spoke

Support

• Phone (919) 962-HELP (4357)
• Chat: Click the blue speech bubble