Service Description
» PLANS, DESIGNS, IMPLEMENTS, AND SUPPORTS all the services listed below.
Billable Services to include:
-
Add a new phone line
-
Add a new voicemail
-
Add a new pager
-
Add a softphone
-
Change/Update a pager feature
-
Call center requests
-
Request a technician to move a device
-
Voicemail phone tree updates
-
remote network connectivity requests
Non-billable Services to include:
-
Consultation
-
Change/Update Voicemail or Caller ID
-
Reassign a phone to a new user
-
Activate a data port so you can move your own phone
-
Disconnect services
and,
Billing and Other Information Services
» Submit a telecommunications service request (onyen and CFS account are required).
- the University’s phone system.
- telephony desktop and mobile applications
- call center solutions
- voicemail
- voicemail to email
- voicemail phone tree (phone menu /automated attendant)
- hunt groups
- emergency call routing (911)
- pager services
- virtual faxing
- network connectivity for remote (distant) locations
- emergency phone support
- other emerging solutions intended to centrally support the customers of UNC
» PROVIDES CONSULTATION AND SOLUTIONS.
» PROVIDES OPERATOR SERVICES.
Audience
Employees
Documentation
Requirements
Before submitting this request, you must have a valid CFS (Chartfield String) ready. You can check the validity here: https://chartfieldchecker.unc.edu/
Service Charges
See our rates here: https://phoneservices.sites.unc.edu/voice-services-rates/
Expected Delivery
5 Business Days
Keywords
Phone, Telephone, Voice, VoIP, Cable, Television, Voicemail, Attendant, DVR, Analog, Pager, Audio conferencing, cable TV, Headset, Fax, Telreq, Spok, Spoke
Support
- Phone (919) 962-HELP (4357)
- Chat: Click the blue speech bubble