Telecommunications

Service Description

» PLANS, DESIGNS, IMPLEMENTS, AND SUPPORTS all the services listed below.

Billable Services to include: 

  • Add a new phone line 

  • Add a new voicemail 

  • Add a new pager 

  • Add a softphone 

  • Change/Update a pager feature 

  • Call center requests 

  • Request a technician to move a device 

  • Voicemail phone tree updates 

  • remote network connectivity requests 

Non-billable Services to include: 

  • Consultation 

  • Change/Update Voicemail or Caller ID 

  • Reassign a phone to a new user 

  • Activate a data port so you can move your own phone 

  • Disconnect services

and, 

Billing and Other Information Services 

» Submit a telecommunications service request (onyen and CFS account are required).

  • the University’s phone system.
    • telephony desktop and mobile applications
    • call center solutions
    • voicemail
      • voicemail to email
      • voicemail phone tree (phone menu /automated attendant)
    • hunt groups
    • emergency call routing (911)
  • pager services
  • virtual faxing
  • network connectivity for remote (distant) locations
  • emergency phone support
  • other emerging solutions intended to centrally support the customers of UNC

» PROVIDES CONSULTATION AND SOLUTIONS.

» PROVIDES OPERATOR SERVICES. 

Audience

Employees

Documentation

Requirements

Before submitting this request, you must have a valid CFS (Chartfield String) ready. You can check the validity here: https://chartfieldchecker.unc.edu/

Service Charges

See our rates here: https://phoneservices.sites.unc.edu/voice-services-rates/

Expected Delivery

5 Business Days

Keywords

Phone, Telephone, Voice, VoIP, Cable, Television, Voicemail, Attendant, DVR, Analog, Pager, Audio conferencing, cable TV, Headset, Fax, Telreq, Spok, Spoke

Support

  • Phone (919) 962-HELP (4357)
  • Chat: Click the blue speech bubble