Summary
To keep your email account safe, the University uses a security method called “2-Step Verification.” With this method, you verify your identity before you see certain sensitive information or access your Office 365 applications. You may verify with the Microsoft Authenticator App, a phone call, or a passcode sent through a text message
Body
To keep your email account safe, the University uses a security method called “2-Step Verification.” With this method, you verify your identity before you see certain sensitive information or access your Office 365 applications. You may verify with the Microsoft Authenticator App, a phone call, or a passcode sent through a text message. Read More about 2-step verification for Office 365.
Before You Begin
Note: Office 365 does not support hardware tokens (e.g. (YubiKeys) for their 2-Step solution. Currently, you must verify your account with 2-Step in Office 365 using a telephone or mobile device (smartphone, tablet).
Setting up MFA
- Please visit Office Portal or Outlook Online and login with your Onyen@ad.unc.edu email address and password. You should be prompted to set up MFA.
- Select Next when you receive the prompt that More information is required.
- On the next screen you will be prompted to download and install the Microsoft Authenticator App. The recommended method for 2-Step Verification is to use your smartphone or tablet with the Microsoft Authenticator app installed. The first step is to download and install the free Microsoft Authenticator app. Search for Microsoft Authenticator in your app store and follow the directions on your smartphone or tablet for installing the app.
If you do not want to use the Microsoft Authenticator app please skip ahead to step 4.
- Once the application has been installed on your preferred device, please select "Next". Please note that you may configure more than one mobile device.
- Open the Microsoft Authenticator app if it is not already open and select Set up your account, if prompted allow notifications. If you already have an account select the + sign to add a new account.
- When prompted for the type of account to add please select "Work or school account" in the app. Once you have selected work or school account select "Next".
- When you selected work or school account in the app it will ask if you want to use a QR code or sign in. Please select QR code. On the screen you will provided with a QR code to scan. Use the Microsoft Authenticator app to scan the QR code. This will connect the Microsoft Authenticator app with your account.
After you scan the QR code, choose "Next".
-
Once you select Next after scanning the QR code MFA will ask you to try out the app. Please enter the code provided on your screen and approve the login, then hit "Next".
- Once the notification is approved you will received a screen confirming it was approved, please hit "Next".
- MFA is now setup!
- If you chose not to use the Microsoft Authenticator app please select I want to set up a different method.
- Office Phone – This option will be pulled from the Business Phone number listed in ConnectCarolina/UNC Directory. If your number is not listed correctly then please visit connectcarolina.unc.edu and update the business phone number. Please visit the CCInfo Article Updating Personal Information for more information about updating your phone numbers.
- Phone – You may enter your mobile device number or landline that can be called.
- Send me a code - Will send a text message containing a verification code. Following the prompt in the text, either reply to the text message or enter the verification code provided into the sign-in interface.
- Call me - Will place an automated voice call to the phone number you provide. Answer the call and press # on the phone keypad to authenticate.
- Click "Next", after choosing one of the above options.
- Follow the on-screen steps.
- Please read the Note below for optional steps.
Note: The University recommends setting up an additional authentication method other than the default. For example, if you set up the Microsoft Authenticator App as the default, setting up a landline (if one is available) would be great. That way if you lose or forget your mobile device you will be able to authenticate. Please follow the instructions on
2-Step Verification for Microsoft 365 - Accessing or Changing MFA Settings to set up the additional method.
How to enroll new devices:
If you are able to authenticate, follow the procedure below:
- Go to Additional Security Verification.
- From that page, you can change your main number, add additional ones, or set up the app for a push notification on your device.
If you are no longer able to authenticate (e.g., you bought a new phone and no longer have the old one), you need to call 919-962-HELP (4357) to have the Service Desk reset your account.