Self Service Tool

This article covers the UNC Self Service Portal and the Key Features and Functionality

Information

UNC's Self Service portal, accessible at UNC Self Service, provides users with a valuable resource for managing various tasks and accessing essential tools. This knowledge base article aims to offer a comprehensive understanding of the Self Service portal, guiding you through its essential features. Whether you need assistance with creating an email account, managing email aliases, utilizing Lyris Lists, authoring MassMail, or accessing WinTools, this article will equip you with the necessary information to make the most of this powerful platform.

1. Creating an Email Account (Heelmail):
   Creating an email account is a vital step for accessing university services and communications. UNC's Self Service portal offers a seamless process for creating a Heelmail account. The following steps will guide you through the account creation process:
   1. Access the Self Service portal and log in using your university credentials.
   2. Navigate to the Email-Signup section within the portal.
   3. Optionally, enter your preferred personal email account to receive notifications regarding the provisioning process.
   4. If you have dual affiliation with UNCH, choose your preferred email account between UNC and UNCH.
   5. Submit the account creation request and wait for the provisioning process to complete.
   6. You will receive a confirmation notification indicating that your Heelmail account is ready for use.
2. Managing Email Aliases:
   UNC's Self Service portal allows users to manage email aliases associated with their Heelmail account. Email aliases provide additional addresses for receiving emails alongside the primary account. Here's how to manage your email aliases:
   1. Log in to the Self Service portal and navigate to the My Aliases section.
   2. Familiarize yourself with default aliases created during email provisioning.
   3. Follow the provided instructions to add a new alias to your account.
   4. Set a preferred alias by selecting the "Set Primary" link or button next to the desired alias.
   5. To remove a custom alias, click on the "Remove" link or button, ensuring you have set another alias as the primary if necessary.
   6. Keep in mind that UNC's email system allows a maximum of 5 email aliases.
3. Managing Lyris Lists:
   Lyris Lists is an email management tool available within the Self Service portal. It allows you to combine individual email addresses into lists for efficient communication. Follow these steps to manage Lyris Lists:
   1. Log in to the Self Service portal and locate the Lyris Lists section.
   2. Create a new Lyris List by providing a name and description.
   3. Add individual email addresses to the list and configure subscription settings.
   4. Once created, you can send emails to the entire list, and members can write to the list at any time.
4. Authoring MassMail:
   MassMail is a powerful feature in the Self Service portal, enabling you to send mass communications to the university population. To author MassMail, follow these steps:
   1. Log in to the Self Service portal and find the MassMail option.
   2. Compose your message, including subject, content, and attachments.
   3. Select the priority (Informational or Formal) and target population (Students, Employees, Affiliates).
   4. Preview the message to ensure accuracy.
   5. Send a test message for validation.
   6. Submit the message for review before broadcasting.
5. Accessing WinTools:
   WinTools is a specialized tool utilized by support and HelpDesk personnel to assist users with university systems. Access to WinTools requires additional privileges. Reach out to the help desk when encountering system issues or requiring assistance.

Conclusion:
UNC's Self Service portal offers a wide range of features and functionalities to streamline various tasks and enhance user experience.