This article will guide you through the steps to install Adobe Creative Cloud.
This article covers how instructors can submit a request for Adobe Creative Cloud.
This article walks through the basics of how to use Atlas.ti, as well as saving and opening Project Bundles.
Azure Virtual Desktop is a solution ITS is offering, built on Microsoft cloud services to fulfill a need for more robust virtual machines in order to run apps like Arena more efficiently. This article details the software available and the basic usage of Azure Virtual Desktop.
This article contains information for faculty, staff, and students when encountering issues with printing to the Carolina Print Hub.
This article covers frequently asked questions about Carolina Print Hub.
This article shows the Carolina Print Hub locations across the campus.
Mobile Print is a new feature of Carolina Print Hub which allows students to submit print jobs of common file types from their mobile devices (laptop, phone and tablet) to any of the 70+ Carolina Print Hub stations across campus, including the 4 color printers.
The Carolina Print Hub service enables users to send print jobs to the Carolina Print Hub printers across campus. This document instructs Mac users on how to install the Carolina Print Hub Printing client.
This document walks you through the process of installing the Carolina Print Hub software so that you can print to any Carolina Print Hub printing stations, including those located in residence halls on campus.
This article provides steps for requesting a refund if you are charged for a print job but your pages do not print or are unreadable.
This article walks you through how to uninstall Pharos from your laptop when you no longer need to use the CCI Printing or Carolina Print Hub service.
Touchless printing (Beacon Mobile Print) is a new feature providing users a touch-free method to release their print jobs on Carolina Print Hub printers. This feature requires that the Pharos Mobile Print app is installed on your mobile device. Once you have the app installed, use the steps below to release your print job by scanning the QR code on the printer to release your print job.
This document describes the process for creating a bootable USB key that can be used to deploy operation system images for CCI computers or other images created within SCCM
This article contains information for Faculty, Staff and Students on how to setup their new Apple computer with the CCI configuration package.
This article provides information about the CCI image and how it can best be used.
This article contains information for Faculty, Staff and Students on how to setup their new Lenovo computer when purchased through the Student Stores Tech Shop.
This article contains Instructions for deploying a CCI image.
Check Your Tech is a list of recommended steps graduating students should take before leaving UNC. Information on how to access transcripts, save email, access Connect Carolina information, and get software upgrades before leaving are just some of the information included.
This document will walk you through installing and configuring the Citrix Workspace Client
The purpose of this article is to walk through the steps for deleting the cache and cookies of various desktop browsers. The browsers supported in this document include Internet Explorer, Microsoft Edge, Firefox, Safari, and Google Chrome.
This article shows how to allow Citrix access to local files on Windows. This is required for the saving and loading of local files into the Virtual Lab.
Microsoft Key Management Services (KMS) provides a way to automatically activate volume license editions of Microsoft Windows and Microsoft Office. It is designed to allow Volume Licensing customers to automate the activation process in a way that is transparent to end users. Volume Activation applies to systems that are covered under a Volume Licensing program and is used strictly as a tool for activation and not tied to license invoicing or billing.
This article guides UNC-Chapel Hill students through installing Office for Mac 2021 who have placed an order on the Software Distribution Office site and received their fulfillment URL via email.
This article is for students who use mobile printing. It includes instructions on setting up mobile print on an iOS device.
This article contains instructions for students on how to print to the mobile printers from Dropbox on an iOS device.
This article contains instructions for students on how to print to the mobile printers from Google Drive on iOS.
This article contains instructions for students on how to print to the Mobile printer from iCloud on iOS.
This article will walk you through the process of using Mobile Print from OneDrive on Android.
This article contains instructions for students on how to print to the Mobile printers from OneDrive on iOS.
This article contains instructions for students on how to print to the Mobile printer from Sakai on iOS.
This article is for students who use mobile printing. It includes instructions on setting up mobile print on an android device.
This article contains instructions for students on how to print to the Mobile printer from their computer.
This article guides UNC-Chapel Hill students faculty, and staff on how to get started with Microsoft Steam, one of the applications offered as part of the Microsoft Office 365 Collaboration Suite.
This article walks the user through setting up Email using Outlook 2016 or Outlook 365 on macOS.
This document is written to assist with configuring Outlook 2010, 2013, and 2016 to access a shared mailbox as an Outlook profile on Windows or Mac. This can be useful for a user to access the mailbox to set up specific permissions for other users or when there is a staff member who needs to access only the shared mailbox. This will include instructions for using the shared mailbox profile to view departmental staff members' calendars.
This article will walk through the steps to download and install Office 365.
This article guides UNC-Chapel Hill students faculty, and staff on how to get started with Microsoft Planner, one of the applications offered as part of the Microsoft Office 365 Collaboration Suite.
A shared mailbox is an Office 365 mailbox provided by the University and created by ITS. Shared mailboxes can have multiple users who are designated as either members (can view and email from the mailbox) or managers (can add or remove members and other managers via the Self Service website).
This article will walk you through the process of ensuring your global address book in Outlook is up-to-date.
Microsoft OneDrive client allows you to synchronize files between Office365 (OneDrive and SharePoint sites) and your computer. This article will walk you through how you can setup and modify your synchronize.
This article walks you through how to print on a Carolina Print Hub Station
This article provides the steps to obtain a SAS SID/Setinit.
Starting with SAS 9.2, 9.3 or 9.4, SAS uses a file called SAS Installation Data (SID) to guide through the process of renewing. This page shows how to renew SAS based on a sid.txt file.
This document provides instructions for installing the Windows version of SAS 9.4 on Windows 10 and 11.
This document is intended for JMP users, and provides instructions for obtaining a JMP License file.
This article describes software deployment and update procedures through SCCM.
This article covers the UNC Self Service Portal and the Key Features and Functionality
This article is intended for users of the SAS - JMP software. It provides instructions for updating the license in JMP versions 14.x and 15.x.
Virtual Lab is a system that lets you use your laptop or mobile device to access programs normally found only in computer labs and libraries. This article discusses the basics of Virtual Lab.
This article explains how to add the ability to use user-created ADO files in your Stata session on the Virtual Lab.
This article discusses the various profile options you can use with Citrix.
This article walks through how to configure Favorites in Citrix Workspace
When launching certain apps from virtuallab.unc.edu you are redirected to a page that shows a message that "your administrator hasn't setup any resources. This article will walk you through how to bypass this error.
This article explains how to apply the correct permissions in Citrix Workspace to access files on your computer's local storage while using the Virtual Lab application.
This is an FAQ for common Virtual Lab questions.
Virtual Lab is an environment that lets anyone with an Onyen use software applications without having them installed on their computer. Choosing where to save your files works a little differently in applications launched from Virtual Lab. This article will discuss your options.
This article contains instructions for faculty, staff and students on how to install the Citrix Workspace application and use the virtual lab on an android device.
Virtual Lab is a system that lets you use your laptop or mobile device to access programs normally found only in computer labs and libraries. In this article we will show you how to install or upgrade the Citrix Workspace on your Mac.
This article covers how to connect to UNC's Virtual Lab from an iOS device.
Virtual Lab is a system that lets you use your laptop or mobile device to access programs normally found only in computer labs and libraries. In this article we will show you how to install Citrix Workspace on Microsoft Windows.
This article provides possible solutions for common Virtual Lab issues.