Call transfers are possible using the Mitel 6867i phone, and Clearspan PING (Desktop and Mobile).
Introduction
The two ways a call transfer could be performed are known as an “attended transfer” and “blind transfer”, also known as warm and cold transfer. During an attended transfer, you will be placing your current call on hold, and dialing the phone number you wish to transfer them to. When the transfer number answers, you will then be able to transfer your first call. An attended transfer assures that the transfer number answers, before you send your caller over.
When performing a blind transfer, your current call will be placed on hold. Upon entering the phone number that you wish to send your current call to, you will select “Transfer” or “Transfer Now”, which will immediately transfer your caller. This will transfer the caller, regardless if the transfer number answers or does not.
Information
To transfer a call using PING (PC):
- To make an attended transfer, press the button with three dots while on a call, then press “Consult then Transfer”.
- Type in the number that you would like to transfer the call to, or select it from your contacts. Select “Transfer”.
- You will then establish a call with the number you are transferring the call to. When you are ready to connect the two calls to complete the transfer, press the “Complete Transfer” at the bottom of the call window.
To perform a blind transfer in PING, please do the following:
- While on a call, select the 3 dots, then select "Transfer"
- Enter the number you would like to transfer the caller to, or select it from your contacts. Then, select “Transfer”. The call will instantly be transferred.
To transfer a call using Mitel Phone:
- While on a call, select “Transfer”
- Enter the phone number you would like to transfer your caller to. Once entered, select “Transfer” (yellow box) to perform a blind transfer – the call will transfer immediately. To perform an attended transfer, select “Dial” (red box). A separate call will be created between you and the transfer number.
- For attended transfers, once the call connects in step 2, select the original caller and then select “Transfer”. Your call has been transferred.
