This article describes out AD.UNC.EDU Active Directory Services.
This article covers the digital accessibility guidelines for the UNC community.
This article provides instructions on how to access and escalate RAM report requests.
This article provides information for frequently asked questions by listserv administrators including how to create, configure and maintain Lyris listservs.
This article answers frequently asked questions from listserv subscribers. It explains the communication purpose of lists along with instructions on how to join, receive correspondence and post to Lyris lists.
This article will provide answers to the most common Mass Mail questions.
This article provides an overview of what Microsoft Teams is, how it can be utilized, and how new teams can be created.
This article covers the steps to set up Microsoft 365 email on macOS using Apple Mail.
This article provides an overview of Microsoft Project
This article provides an overview of Microsoft Visio.
The University offers Office 365 Resource Mailboxes, which are essentially mailboxes with calendar-only features.
This article details steps to connect your UNC email account to Microsoft Outlook for iOS.
This article walks you through how to setup your UNC Outlook email on Android Operating System.
UNC-Chapel Hill uses Office 365. Your email settings can be configured on either a desktop client (Windows, Mac OS X) or a mobile device (iPhone/iPad (iOS), Android). This document is written to take you through a new Office 365 email configuration.
This article walks through how to configure your UNC email on the iOS Mail App
This article walks you through the process to setup Oulook 2016 for Windows.
This article covers how to change your calendar's default settings to either use MS Teams or Zoom for your online meetings or you may choose to turn off this setting completely.
This article covers the basic features offered through Outlook Online. You may access Outlook Online by visiting UNC's Heelmail website or going to the Office website then selecting the Outlook icon.
This document explains how you can send mail from a vendor-hosted application or system using a custom unc.edu domain without triggering Office 365’s anti-spoofing system.
Office 365 offers several options for mailboxes, mailing lists, and calendars. This article provides detailed information about these options.
This article provides details regarding SharePoint. SharePoint is one of the applications offered as part of the Microsoft Office 365 Collaboration Suite. The service is available for faculty, staff, and students.
This article offers a list of Office 365 products that users might find useful as well as helpful training and support links.
This article will guide you through the process of accessing the OneDrive recycle bin. It covers how deleted files are managed within OneDrive, and how deleted items can be recovered.
This article provides guidance on how to share OneDrive files with others, as well as the various settings that can be used when sharing items.
This article will guide you through recording a class session with Panopto in General Purpose Classrooms.
This article explains the necessary steps taken by the main campus email administrators to protect UNC's sender reputation with other external email systems.
This article provides instructions for sending email through relay.unc.edu. Most of these messages are sent by automated programs and mail servers.
This help article contains information about the Clearspan end user portal for making individual changes to phone lines.
This article goes over the various Soft Client options provided by Voice Services and provides download and installation instructions.
This document describes how to implement call forwarding on the AT&T HVS phone system.
This article covers Voice rates and Instant Meeting rates for the new phone system.
This article walks you through recording an Automated Attendant or a Hunt Group Voicemail Box
This article provides faculty and staff with steps on how to reset their voicemail passcode or web portal (communicator) password.
This article is about restarting VoIP phones (Mitel/Aastra).
Call transfers are possible using the Mitel 6867i phone, Premium Mitel Communicator (PC), and the mobile UC-One Connect Evaluation app. This article will walk you through the various process of transferring calls.
This article walks you through the process of setting up your Voicemail, changing the password for your Voicemail and the various features related to Voicemail.
This article walks you through how to use the communicator to receive calls while working from home.
This article provides instructions for sending and receiving encrypted email through UNC's system.
This article applies ITS Onyen Policy for Listserv creation, maintenance and use.
The content of this article applies to UNC users associated with the primary UNC Zoom account (not a sub-account).
This article compares Zoom Meetings and Webinars. All current faculty, staff, and students can host Zoom Meetings with a maximum of 300 participants, which includes those hosting the meeting.
This article provides the phone numbers that participants in UNC Zoom meetings can use to dial into meetings or webinars.
This article covers enabling and utilizing Zoom’s self-select breakout room feature. This feature enables participants to select which breakout room they’d like to move to, allowing them to choose their own group for breakout discussions or assignments. This will also allow users who temporarily lose connection to a Zoom meeting to quickly re-join their breakout room, without intervention from the host.
This article is a list of frequently asked questions about Zoom. For more help and a more complete FAQ, please see ITS Educational Technology's Zoom page.
This article describes the process of getting a usage report (or list of meeting participants) for your completed meetings. This can be used as an attendance log for a class.
This document offers ways to improve your Zoom experience if the video or audio becomes choppy or distorted.
This article describes how to log into the Zoom Meeting Client with the UNC SSO (single-sign-on), and how to ensure you remain logged in to your licensed account.
Following the guidelines below will help you improve your online class experience, and that of your instructors and classmates.
Many instructors will be teaching classes that have students physically present in a general purpose classroom with them, and also joining via Zoom from remote locations. This article will cover how to set up a class that has simultaneous remote and in-person learners (Mode 2, or In-Person On-Campus + Remote Learners).