This article will guide you through the steps to install Adobe Creative Cloud.
Note: Effective the evening of July 22nd, all users logging into, Adobe Creative Cloud or Adobe Sign will need to use Duo for
2-step verification.
Before you begin:
- Verify your eligibility to acquire/download this software.
- Verify that you have administrative rights to your computer to complete the installation (faculty/staff only).
If you’re using a Windows computer provided by your local IT support and do not have administrative privileges, you may be able to install Creative Cloud via the Software Center app. In the “Type here to search” field on your desktop, search “Software Center.” In the Applications tab, search for “Creative Cloud” and install the entry.
If you do not find the “Software Center” app or experience issues with the installation, contact your local IT support.
- Verify the email address you have listed with the University at UNC Directory or through Connect Carolina.
- Uninstall any previous versions of this software so that no errors arise.
Verify eligibility:
Check your eligibility to use this software at UNC Software site.
Verify administrative rights to computer: This only affects faculty/staff users. Please check with your local IT support to ensure that you have access to install software on your computer and/or to coordinate with them to assist with the installation of this software.
Verify email address listed with University:
Because this software uses log-in authentication information that is pulled from the UNC directory, you will have issues logging in to use it if your preferred email address listed isn’t accurately reflected by the directory information.
If you have email alias that you prefer to use, please ensure that you have updated the UNC directory to reflect this email as your primary email address. Email aliases usually appear as user@unc.edu versus onyen@live.unc.edu or onyen@email.unc.edu. There are exceptions to the above depending on your department or school.
Uninstall previous versions:
Prior to installing the new applications, some previous Adobe products will need to be removed. If you have any issues removing previous versions, please refer to this Adobe help document Creative Cloud Cleaner Tool or contact us at 919-962-HELP. If you have no other Adobe products installed, continue with the installation steps below.
The following steps apply to Students, Faculty, and Staff with local administrative rights to their computer. Faculty/Staff members that do not have local administrative privileges to their University owned systems will need to coordinate installation with their local IT support staff.
Step 1: Begin by downloading the Adobe Create Cloud application by navigating to the Creative Cloud Application download webpage. Follow the instructions on that page to install the application.
Step 2: Once the Adobe Creative Cloud application is installed follow the instructions below.
Sign in with your primary UNC-Chapel Hill email address (i.e. user@live.unc.edu or user@email.unc.edu) Faculty/Staff should use their primary SMTP address as well (i.e. user@unc.edu or user@email.unc.edu). If you are unable to login, call the ITS Service Desk at 919-962-HELP.
If you have had an alias email address created, please ensure that you have updated the UNC directory to reflect your primary email address (i.e. user@live.unc.edu or user@email.unc.edu) for students and user@unc.edu or user@email.unc.edu for faculty staff) There are exceptions to the above depending on your department or school.
As soon as you enter your email address and hit Continue, you will be directed to the Select an Account Page. Click on "Company or School Account":
Enter Single Sign-On information:
Once authenticated, your download will start:
Navigate to your downloads folder and double click the installer:
Once the installer completes, the Creative Cloud Desktop Application will pop up and ask you to login.
This is the same process as above.
Now that you have downloaded and installed the Creative Cloud Desktop Application, logged in with an Enterprise ID and authenticated your account through the UNC-CH Single Sign on system; you can now install any or all of the available Creative Cloud Applications directly from the Desktop Application. This application will also notify you of any available updates that need to be installed.
Faculty/Staff members that do not have local administrative privileges to their University owned systems will need to coordinate installation with their local IT support staff.