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This article provides information on the transition from Mitel Communicator to Clearspan PING for remote calling.
The Communicator for desktop and UC-One Connect mobile app are no longer supported by the service provider. These clients are being replaced by Clearspan PING, a software client for remote calling.
While the existing Communicator and UC-One software will continue to function, technical support for these clients will no longer be available.
In This Article:
New Softphone Requests
Starting August 1, 2024, all new requests for softphones will be assigned to the Clearspan PING client. Existing softphone clients, such as Communicator and UC-One, will no longer be issued or supported.
Premium Communicator Users
For Premium Communicator users (those who make and receive phone calls directly within the Communicator or UC-One applications) the upgrade to Clearspan PING is available at no cost. You can submit a Telephone Service Request to initiate the transition in advance of the scheduled upgrades for all Premium Communicator users.
More information on a transition schedule to upgrade users from the legacy Premium Communicator (Desktop) and UC-One Connect (Mobile) clients to PING will be available soon.
Basic Communicator Users
If you are a Basic Communicator user, you can choose one of the following options:
- Continue Using the Remote Office or Call Forward Feature Without Basic Communicator: You can manage the Remote Office feature through the Clearspan User Portal after Basic Communicator has been removed from your phone number. Please see instructions to manage remote office here.