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Virtual Lab: Troubleshoot FAQs

Knowledge Base
Personal Computing & Software

This article provides possible solutions for common Virtual Lab issues.

Contact the Service Desk

The ITS Service Desk is centralized support for students, faculty and staff who need tech help. Choose the method best for you:

Chat with us (click the chat icon at the bottom right of the page)
Live agents available 7 a.m. - 7 p.m., Monday - Friday

Call 919-962-HELP (4357)
Available 7 a.m. - 7 p.m., Monday - Friday

In person 1506 Frank Porter Graham Student Union
Open 8 a.m. - 5 p.m., Monday - Friday

Email support@help.unc.edu
Accepted only from UNC email accounts, tickets confirmed by email

Additional resources

Submit a help request

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