Service Description
Infrastructure Management
Infrastructure Management Services (IMS) provides the technology foundation for the University Libraries. Part of the Library & Information Technology division, we design, maintain, and secure the servers, storage, and networks that support the library catalog, digital collections, the institutional repository, and staff applications.
Fix an account problem
Open a ticket if you’re having issues accessing certain systems, including Aeon, Ares, ILLiad, EZProxy, Jira, Confluence, or Sierra.
Permission Requests and Access
Open a ticket to request access to various systems, including Storage access, Web Account renewals, SSH/SFTP, or Jira and Confluence access.
Network Storage
For University Library Staff only: Open a ticket for issues related to Network Drives and Storage.
Sierra
For issues related to Sierra (records and general functionality) open a ticket.
To access the Online Sierra Application follow this link: https://afton.lib.unc.edu/sierra/sierraweb/
Sierra Permissions
To request or change Sierra permissions, use the Sierra authorization app found at https://internal.lib.unc.edu/osaa/index.php .
Normal Hours of operation: 8 am-5 pm, Monday-Friday. Please be as specific as possible about the building, room, and service(s) impacted.
Repository Services
Library Repository Services is responsible for the Carolina Digital Repository (CDR), the Digital Collections Repository (DCR), and the Library's Digital Collections, which preserve and provide access to digital content including materials from Wilson Special Collections Library and scholarly output produced by members of the University of North Carolina at Chapel Hill community.
Special Collections Technical Services
Special Collections Technical Services is responsible for making Wilson Special Collections Library's materials accessible both intellectually and physically. We describe these materials in finding aids and catalog records, process them, manage their shelving and storage, and prepare them for researcher access and digitization.
User Experience
The Library's User Experience department is responsible for library.unc.edu, Libguides, and all other University Library websites. We maintain data and insights about library users. We provide consultations on user research, assessment, content strategy, and digital accessibility work.
Audience
University Library Staff Only
Expected Delivery
5 Business Days
Keywords
Libraries, Davis, House, Health Sciences library