Service Description
A full description of the service, including its purpose, benefits, features, and options. The description should be written so the end user can understand it. ** Required **
Audience
The constituents for whom the service is available (e.g., students, faculty, staff, SOM, SON). ** Required **
Requirements
Any prerequisites for using the service (e.g., approvals, training, compliance requirements, and other services).
Service Charges
The cost to the end user or department to use the service. This can be expressed on a per-user basis, by department, volume of consumption, or however charges are assessed.
Support
Instructions for requesting support (e.g., help with using the service or reporting a service issue, including hours of support or operation, instructions to call the ServiceDesk first, etc.)
Documentation
Pointers to service documentation, related knowledge base articles, service policies, FAQs, training materials, etc.
Related Services
Links to other services in the service catalog that users might be interested in, based on their interest with this service.
Expected Delivery
5 Business Days
Keywords