Service Description
Microsoft 365 is a productivity & collaboration suite of the Office products you recognize, like Word, Excel, and Outlook combined with tools like Teams, OneDrive, and OneNote. This is a cloud-based service run by Microsoft, with support and engagement offered by central ITS at UNC.
You can request:
- General support and information
- Training
- Departmental consultations
- Shared mailbox
- Shared calendar
- Listserv replacements
Please provide as much detail as possible about your request.
IT staff can also request 3rd party application vetting and O365 Group reporting.
Please note a 3rd party application is any application (add-in, plug-in, connector) that connects to your Microsoft 365 account that is not part of the standard list of applications and/or features of Microsoft 365 as offered through our contract with Microsoft.
It can take up to 2 months after submission of a 3rd party app request to receive a decision on whether the application can be connected to Microsoft 365.
For more information about 3rd party applications that are approved to interact with Microsoft 365, visit the Safe Computing Data Guide.
Please visit Help Articles – Self Service Tool to manage your email aliases. If you are requesting a non-standard alias, you will need to specify your business case and suggest several aliases in the request form. We may not be able to provide the non-standard email aliases requested because it might already exist, conflict with an existing ONYEN, or might not follow supported formats for email addresses. We will evaluate your request and let you know if it can be fulfilled.
Tickets are acknowledged within:
- 24 business hours, 7-7 M-F
- Urgent 20 minutes, 7-7 M-F
Audience
Employees and Students
Documentation
For more information about 3rd party applications that are approved to interact with Microsoft 365, visit the Safe Computing Data Guide.+
User/Customer Responsibilities
Users will adhere to all policies and procedures that pertain to email, sensitive data and the use of UNC-provided software licenses.
Users will contact the ITS Service Desk to report incidents and problems within the supported environment.
Out of Scope:
- Office 365 applications not provided by the University license.
- Client issues are to be handled by departmental support staff and/or Service Desk until systemic issues are found
Expected Delivery
5 Business Days+
Keywords
Email, Teams, SharePoint, O365, Heelmail, Outlook
Support
Maintenance Schedule
Determined by Microsoft
Hours of Operation
- Service runs and is monitored 24/7.
- Normal support hours are 8-5 M-F.
- Critical interruptions of service will be responded to 24/7