Microsoft 365 Services

Service Description

Microsoft 365 is a productivity & collaboration suite of the Office products you recognize, like Word, Excel, and Outlook combined with tools like Teams, OneDrive, and OneNote. This is a cloud-based Platform run by Microsoft, with support and engagement offered by central ITS at UNC. 

Service Offerings

E-Mail, Calendar, and Support

Requests include: 

  • General support and information 
  • Training 
  • Departmental consultations 
  • Shared mailbox 
  • Shared calendar 
  • Listserv replacements 
  • Non-Standard Email Aliases

Non-Standard Email Alises: Please see Email Aliases Practices for allowable alias structure. If you are requesting a non-standard alias, you will need to specify your business case and suggest several aliases in the request form. We may not be able to provide the non-standard email aliases requested because it might already exist, conflict with an existing ONYEN, or might not follow supported formats for email addresses. We will evaluate your request and let you know if it can be fulfilled. 

Please provide as much detail as possible about your request.

3rd Party Application

IT staff can request 3rd party application vetting.

Please note a 3rd party application is any application (add-in, plug-in, connector) that connects to your Microsoft 365 account or other resources and is not part of the standard list of applications and/or features of Microsoft 365 as offered through our contract with Microsoft.  

It can take up to 2 months after submission of a 3rd party app request to receive a decision on whether the application can be connected to Microsoft 365.

For more information about 3rd party applications that are approved to interact with Microsoft 365, visit the Safe Computing Data Guide.

Resource Mailbox Controls Exception

The default settings for resource mailboxes are for only ITS administrators to have owner access, and for availability only to be shared with UNC accounts. You may request exceptions to one or more of the following:

  • Owner access
  • Default lever of shared details
  • Publishing a calendar to a public URL

Audience

Employees and Students

Documentation

For more information about 3rd party applications that are approved to interact with Microsoft 365, visit the Safe Computing Data Guide.+

User/Customer Responsibilities

Users will adhere to all policies and procedures that pertain to email, sensitive data and the use of UNC-provided software licenses.

Users will contact the ITS Service Desk to report incidents and problems within the supported environment.

Out of Scope:

  • Office 365 applications and capabilities not provided by the University license.
  • Client issues are to be handled by departmental support staff and/or Service Desk until systemic issues are found.

Expected Delivery

5 Business Days+

Keywords

Email, Teams, SharePoint, O365, Heelmail, Outlook, Resource Mailbox

Support

Maintenance Schedule

Determined by Microsoft

Hours of  Operation

  • Service runs and is monitored 24/7.
  • Normal support hours are 8-5 M-F.
  • Critical interruptions of service will be responded to 24/7