Service Description
The University hardware firewalls are managed by the Information Security Office (ISO) and are funded at no cost to customers. The Firewall service provides protection from internal and external threat actors who often attempt to gain unauthorized access to the UNC-Chapel Hill campus network. While “unauthorized access” is a broad term, it often describes malicious behavior in the form of vulnerability exploitation, malware, hacking and data exfiltration.
Firewall configurations are:
- Continuously synchronized;
- Backed up on a daily basis
- Centrally logged
- Monitored 24×7
Firewall logs and configurations can be provided upon customer request.
Audience
Employees
Documentation
User/Customer Responsibilities
Firewall rules reviews, service requests, local change management, approvals and related communications with their customers/stakeholders
Out of Scope
Related services such as WAF, F5, host based firewalls, DDOS protection from MCNC
Expected Delivery
5 Business Days
Support
Technical Support/Contact Information
You can request support by:
- Calling 919-962-HELP (ITS Service Desk)
- Chat: Click the blue speech bubble
- Calling 919-445-9393 (UNC-Chapel Hill Information Security Office)
- Emailing the UNC-Chapel Hill Information Security Office
- For new services see the firewall rules page
Maintenance Schedule
Varies. Please see the firewall maintenance page for specific windows and upcoming changes.
Hours of Operation
24 x 7 x 365