Service Description
NAS
ITS offers a NAS (Networked-Attached Storage) file-storage service for non-sensitive data called storage.unc.edu. The service is provided on enterprise-class storage with a mirrored copy in a second data center. The service uses a snapshot technology that enables users to perform their own data restorations from up to 30 days of file versioning.
NAS is not rated for sensitive data storage. Sensitive data is out of scope for this service.
storage.unc.edu provides the following benefits:
- Provides CIFS (Common Internet File Services) storage for departmental use
- Departments receive a free base allocation calculated on the full-time equivalent (FTE) count derived from human resources reporting
- The base allocation is 50GB per FTE and can be increased for a fee
- Administration of access controls for the storage is delegated to departmental storage administrators via active directory security groups
SecNAS
ITS offers SecNAS (Secure Networked-Attached Storage) file storage services for sensitive data. The technology also provides access logs to track user activity as requested to meet auditing requirements. The service is provided on enterprise-class storage with a mirrored copy in a second data center and the data is encrypted at rest. The service includes a snapshot technology that enables users to perform their own data restorations from up to 30 days of file versioning.
secnas.unc.edu provides the following benefits:
- Provides CIFS (Common Internet File Services) storage for departmental use.
- Departments receive a free base allocation calculated on the full-time equivalent (FTE) count derived from human resources reporting.
- The base allocation is 20GB per FTE and can be increased for a fee.
- ITS will partner with departmental storage administrators to offer a hybrid solution for managing data access controls.
- Access to sensitive data requires specialized approval workflows and documentation.
- The service is modeled to meet the requirements of the UNCH Information Security Controls Standard
Audience
storage.unc.edu and secnas.unc.edu are available to UNC-Chapel Hill faculty, staff, students, retirees, contractors, distance learners, visiting scholars and others who require UNC-Chapel Hill resources to work in conjunction with UNC-Chapel Hill as provisioned by departmental administrators.
Documentation
User/Customer Responsibilities
- Departments must identify a primary storage administrator to manage their storage allocation
- Departments manage file permissions and associated security groups
- Adhere to applicable University IT Policies, Procedures and Guidelines
Supported Environment/Services
- Native support for Windows and Mac clients
- UNIX/Linux hosts require the Samba client
- Off campus access requires VPN
Cost of Service
NAS
- 50GB per FTE at no charge
- Additional storage is available at an annual cost of $1.00 per GB (minimum of 200GB)
SecNAS
- 20GB per FTE at no charge
- Additional storage is available at an annual cost of $1.00 per GB (minimum of 200GB)
Other Important Info Worth Noting
Deprovisioning of service is the responsibility of the primary storage administrator for the department via a ticket to ITS Systems Administration.
Expected Delivery
5 Business Days
Keywords
CIFS, storage
Support
Technical Support/Contact Information
- Phone (919) 962-HELP (4357)
- Chat: Click the blue speech bubble
Maintenance Schedule
Maintenance for the NAS and SecNAS environments is performed as needed depending on patch releases from the vendor. Patching generally occurs every 6 months. All maintenance impacting storage.unc.edu and secnas.unc.edu will be announced a minimum of 14 days in advance, according to established change management procedures. Patches for the environment are transparent. They are generally performed 8am-12pm on Saturdays to minimize impacts if issues arise from patching.
Hours of Operation
storage.unc.edu and storage.unc.edu are 24/7 services. ITS Systems has a standby rotation to deal with critical issues after normal business hours. The ITS Service Desk business hours are 7:00am - 7:00pm Monday through Friday, with limited after hours support during off hours. The ITS Service Desk services are not offered during official university closings but customers can still submit their requests via the web at help.unc.edu. (Adverse Weather Policy.)