Service Description
Canvas provides an online environment for teaching, learning, research, and other collaboration. Supported uses include UNC-Chapel Hill courses and academic and administrative projects.
Canvas is replacing Sakai as the University's learning management system. Sakai will no longer be available for active use after May 15, 2024 and will remain in an archived state for two additional years, until May 15, 2026.
Service Provisioning
Course sites: Sites for courses listed in ConnectCarolina are automatically created prior to the start of the semester. Development sites can be requested via the New Site Request Form in the event that instructors want to work on their course before the official course site has been created. Students have access to a course site when two conditions are met: the course start date has passed and the instructor of the course has published the site.
The New Site Request Form can also be utilized for sites that will be used for non-credit training, other instructional use, or administrative purpose (committee work, communications, reviews, etc.). Participants in project sites have access to those sites only after the site owner has added them to the site as a participant and published the site.
Audience
Employees and students
Documentation
User/Customer Responsibilities
Customers agree to be familiar and adhere to the University's Acceptable Use Policy and other University IT policies, standards, and procedures. They are also expected to provide any requested information relevant to their issue within the requested window (24 hours for General issues; 8 hours for important issues; 30 minutes for Critical issues). No response after 3 attempts to contact the customer will result in a ticket closeout. Storing HIPAA-protected information in Canvas is not permitted. FERPA-regulated information, such as grades, may be stored in Canvas. Students submitting work to Canvas are expected to comply with the University's Honor Code. Please be mindful of the University’s directive on sensitive information.
Supported Environment/Services
Canvas is accessed using a web browser. The latest version of Google Chrome and the Firefox browser are recommended for all users.
There are Canvas apps for students and instructors! Learn more in the Canvas Student App video and Canvas Teacher App video. See Canvas Guides by Mobile App.
Other Important Information Worth Noting
Support
Technical Support/ Contact Information
For general Canvas assistance, use the Help menu within Canvas for 24/7 chat and phone support
Go through UNC's help site for UNC-specific questions only (site access, cross-listing courses, renaming sites, integrating 3rd party tools).
Maintenance Schedule
Canvas maintenance occurs every 1st and 3rd Thursday between 3:05 and 5:05 am Eastern Standard Time (EST).
Hours of Operation
Outside of scheduled maintenance, Canvas is available to users 24/7/365.