This article walks you through recording an Automated Attendant or a Hunt Group Voicemail Box
Introduction
An automated attendant is a voice service feature that provides menu options to callers. The feature can have up to 9 primary options in the menu and then offer sub-menus and even time of day routing (better known as after hours routing for evening and weekend callers so that they hear a different message from daytime).
A hunt group is a main number that rings a group of phone numbers simultaneously.
Information
Follow one of the steps below to access the Automated Attendant Main Phone Number voicemail box or Hunt Group Main Phone Number voicemail box.
From your Desk Phone:
- Press the voicemail key on your desk phone.
- Select the * key.
- Enter the mailbox ID: Enter the 10-digit phone number of the Auto Attendant or Hunt Group followed “#.”
- When prompted, enter your voice portal passcode. (The default passcode is 996200)
- Once logged into the voicemail system, press 5 to record a new announcement. If the system says press option 5 to "compose a new message", you will need to press the * key for the Com-Pilot Voice portal. Then, press 5 to record a new announcement.
- Press 1 to record an audio announcement.
Follow the system prompts to record one or more announcements (multiple menu greetings if needed).
- Once recorded, submit a Telephone Service Request to Voice Services and provide the date and time that the announcements were recorded.
- The Voice Services team will apply the announcement(‘s) as appropriate to the Automated Attendant or Hunt Group.
From the Desktop Soft Communicator (soft client):
- Dial the Telephone User Interface (TUI) phone number (919-918-1818) or
- Select “Calls” from the top menu of the Client application.
- Select “Voicemail” at the bottom of the drop-down menu.
- Select “Call”.
- Enter "*" + the 10-digit phone number of the mailbox ID (Phone Number) of the Automated Attendant + "#".
- If you do not know the Automated Attendant Phone Number, submit a Telephone Service Request to the Voice Services team for assistance.
- When prompted, enter your voice portal passcode. (The default passcode is 996200)
- Once logged into the voicemail system, press 5 to record a new announcement. If the system says press option 5 to "compose a new message", you will need to press the * key for the Com-Pilot Voice portal. Then, press 5 to record a new announcement.
- Press 1 to record an audio announcement.
- Follow the system prompts to record one or more announcements (multiple menu greetings if needed).
- Once recorded, submit a Telephone Service Request to Voice Services and provide the date and time that the announcements were recorded.
- The Voice Services team will apply the announcement(‘s) as appropriate to the Automated Attendant or Hunt Group.
From an alternate phone, such as a cell phone:
- Dial the Telephone User Interface (TUI) phone number (919-918-1818):
- Enter the mailbox ID: Enter the 10-digit phone number of the Auto Attendant or Hunt Group followed “#.”
- When prompted, enter your voice portal passcode. (The default passcode is 996200)
- Once logged into the voicemail system, press 5 to record a new announcement. If the system says press option 5 to "compose a new message", you will need to press the * key for the Com-Pilot Voice portal. Then, press 5 to record a new announcement.
- Press 1 to record an audio announcement.
- Follow the system prompts to record one or more announcements (multiple menu greetings if needed).
- Once recorded, submit a Telephone Service Request to Voice Services and provide the date and time that the announcements were recorded.
- The Voice Services team will apply the announcement(s) as appropriate to the Automated Attendant or Hunt Group.