This article walks you through how to use the communicator to receive calls while working from home.
Information
COMMUNICATOR - BASIC VERSION:
WORKS ONLY WHEN THE “REMOTE OFFICE” FEATURE IS ACTIVATED.
You must configure the “Remote Office” feature with a remote office phone number (cell phone or land-line number), and enable the feature, prior to making or receiving phone calls.
The “Remote Office” feature can be configured under “Options” and “Incoming Calls” in the Communicator application.
The “Remote Office” feature can be enabled:
- By selecting “Calls” and “Remote Office”.
- By selecting “Options” and “Incoming Calls”.
It is important to note that the Basic version of the application requires another phone for call handling and audio.
The user will receive inbound calls to the phone number input in the Remote Office configuration (cell phone or land line).
The user can make outbound calls using the Communicator application on their PC / MAC.
- Enter the phone number to be dialed on the desktop application’s dialpad.
- Select enter on your computer’s keypad, or,
- Select the “Call” or the “Call from another Device” icon at the bottom of the application.
The user’s cell or land-line “remote office” phone will ring. Once answered, the phone system will initiate a call to the destination number, creating a 3-way conference call.
The outbound Caller ID phone number (what the person being called will see) from this call will be the office phone number.
Inbound calls, if not answered, will forward to the office voicemail box.
Directory Options:
- Enterprise – phone system directory.
- Personal.
Basic Quick Reference Guide
COMMUNICATOR - PREMIUM VERSION:
You can receive inbound calls directly to your PC / MAC or mobile device.
You can make outbound calls using the Communicator client on your PC / MAC.
The Remote office feature is not required.
The user has the option to user the PC / MAC integrated speakers & Mic or use an external speaker or USB headset.
Be sure to setup audio appropriately in the application.
- Go to “Options” and “Audio/Video”.
Video calling is supported.
Chat – between other Communicator clients – is supported.
Directory Options:
- Enterprise – phone system directory.
- Personal.
- Outlook Contacts.
Availability is provided as an integration with outlook calendar.
- This can be manually changed within the application.
The outbound Caller ID phone number (what the person being called will see will be the office phone number.
This Premium version is also available as a Mobile Client for iOS or Android. For more information on the mobile (cell) application, please visit https://go.unc.edu/UCOne/.
Premium Quick Reference Guide
MITEL VOIP PHONE AT HOME:
You can take your Mitel VoIP phone home to use (Models 6867i).
You will need to plug the phone into your home network to register.
A power supply will be required to power the phone.
Note that UNC ITS Voice Services does not provide on-site, at-home technical support.
DO NOT USE YOUR HOME VOIP DESK PHONE TO PLACE 911 CALLS.
ACTIVATE REMOTE CALL FORWARDING FROM THE OFFICE NUMBER TO ANOTHER MOBILE OR LANDLINE NUMBER:
- Login to your Customer Portal at TELEPHONE USER PORTAL.
- Your login credentials were provided when you setup your phone line and are the same as the login credentials used for the Communicator Soft Client.
The Username is always the 10-digit phone number followed by @ad.unc.edu with no spaces.
- Example: 919XXXXXXX@ad.unc.edu
Turn on Call Forwarding Always under “Options” and “Incoming Calls”.
- Another option is to Select “Options” and “Incoming Calls” to activate call forwarding from the Communicator Soft Client.
Customer Portal:
Communicator Soft Client:
