Check Your Tech is a list of recommended steps graduating students should take before leaving UNC. Information on how to access transcripts, save email, access Connect Carolina information, and get software upgrades before leaving are just some of the information included.
CCI Computers
The warranty on your CCI laptop is through the manufacturer (Lenovo or Apple) and covers hardware malfunctions. The Accidental Damage and Insurance coverage on your laptop covers fire, theft, and physical damage (spills, drops, etc). If you receive information in the mail about renewing your Safeware insurance coverage, make sure you contact Safeware for details of your model specific coverage! You can contact manufacturers prior to the expiration of your warranty for a warranty extension.
DUO
If you haven’t already, enroll in Duo. Duo 2-Step Verification enables self-service resets for your Onyen password and Microsoft MFA. This means if you forget your password or get a new phone and need to reset your Microsoft MFA to access Heelmail, you can do it yourself 24/7 without calling the Service Desk.
Extended Laptop Care
For assistance with your CCI laptop after graduation, here are some helpful phone numbers:
- Lenovo: 1-877-453-6686 (option 2)
- Apple Care: 1-800-275-2273
- Safeware: 1-800-800-1492
- Student Stores Tech Shop: 1-919-843-5044
Software Care
After graduation, you lose your current affiliation with the university and are ineligible for its services!
Visit the ITS Service Desk to have your laptop serviced before graduation. Software installations, virus removals, and software upgrades are available.
This is available for all UNC students, not just CCI laptop owners.
Please keep in mind that most software and all hardware requests require leaving your computer with the Service Desk for several days, depending on volume. If you need help before graduation, visit early! As hardware coverage expiration dates are four years from the distribution date, if you need a hardware repair please pay close attention to that date and make sure to get your machine fixed prior to it.
ConnectCarolina
Visit the Student Center at ConnectCarolina.
You can find links to:
- Order an official transcript
- Print an unofficial transcript
- Pay outstanding tuition bills
- Acquire billing statements and 1098-T tax forms
Once your Onyen expires, you will need to create a UNC Guest ID to access these services. Your UNC Guest ID should not be your Heelmail account. You must re-enroll in DUO if you need to access student billing or W2's (UNC student employees).
Heelmail Access
Once your Onyen expires, you cannot access your email!
Before you leave, follow these steps:
- Set up an automatic reply message. This lasts for up to 1 year after graduation.
- Take your UNC email off any services where it is listed as a recovery account like Apple, Gmail, and any entertainment or music streaming services.
- Visit the TDX Client Portal and search for "taking your email" for further information listed on our "Taking Your Email and Data With You When You Leave" document.
- Consider an Alumni Account. (Please note that this alumni account is not connected with your student Heelmail account and forwarding your Heelmail to any other account is not possible.)
Onyen Services
Note: Onyens typically expire 180 days after graduation.
After the expiration date, you will no longer have access to Onyen services including:
- Heelmail
- OneDrive
- Office 365 apps
- Adobe Creative Cloud
- Virtual Lab
The following services are terminated immediately after graduation:
The following services are terminated 30 days after the last day of class.