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To keep your email account safe, the University uses a security method called “2-Step Verification.” With this method, you verify your identity before you see certain sensitive information or access your Office 365 applications. You may verify with the Microsoft Authenticator App, a phone call, or a passcode sent through a text message

This article walks thought the process that will allow you to reset MFA without needing to contact the ITS Service Desk. This process will require that you have 2-Step Verification for DUO set up

This article provides instructions on how to add, remove, reactivate, and report devices using the Duo Security Center.

Microsoft 365 offers methods to make changes to your current 2-step verification, such as adding a new phone number or device to complete 2-step verification. This can also be used to set the Microsoft Authenticator app up on a new device, provided that the phone number has not changed.