Service Description
The School of Data and Information Sciences (SDIS) Information Technology Services (ITS) team maintains and powers the technology that drives our school’s research, teaching, learning and innovation. In addition to offering tech support, we manage and offer free IT resources and services for SDIS students, faculty and staff to test cutting-edge technologies, whether you’re exploring emerging technologies or working on your own projects and research.
Visit our website to learn more about our team, and the wide range of services we provide to the SDIS community. You can also book an appointment with us, or stop by the SDIS ITS Help Desk, located in Manning Hall, to speak with one of our team members in-person.
Audience
SDIS Affiliates: faculty, staff, and students enrolled in at least one SDIS course
Support
Classrooms and Labs:
- Equipment Troubleshooting: Assist in troubleshooting and resolving technical issues related to the room equipment.
- Access: We manage and maintain several classrooms and labs in Manning Hall. Reservations for these spaces can be made here, and we can help answer any questions related to using the rooms.
- Equipment Requests: You can request technical equipment be added, removed, or fixed in any of the rooms by sending us a ticket, or by stopping by the SDIS ITS Help Desk.
- Other: For additional questions or concerns regarding the classrooms and labs that fall outside of our outlined service offerings, please submit a ticket with your specific details and we will get back to you within 7 business days.
SDIS ITS Systems
- Systems Access Controls: We help provide administrative access to SDIS-related platforms, along with updating permissions, access controls and training.
- Troubleshooting: If you find that you’re having trouble with any SDIS ITS systems, please feel free to submit a ticket or visit us at the SDIS ITS Help Desk during our hours of operation.
- Servers: Our team helps set up, manage, and maintain SDIS-related servers for teaching, learning, and research. Please schedule an appointment with our specialist to discuss any issues, concerns, or questions you have about our servers.
SDIS IT Services uses the ITS VMware Infrastructure to host administrative, academic, and research servers. SDIS IT Services does not purchase server hardware for Manning Hall; instead, we work with ITS to provision virtual servers. This eliminates up-front hardware costs and shifts on-going hardware maintenance to ITS. SDIS IT Services supports other aspects of server operations (OS maintenance, systems administration) and coordinates with ITS. Servers follow a configuration baseline including monitoring, vulnerability scanning, 2FA, CIS benchmarks, and OS patching throughout the server lifecycle. Annual cost depends on configuration (memory, disk) per ITS VMware Server Hosting service charges. For any question, email sdishelp@unc.edu.
Defaults: CPU=4, RAM=4 GB, System Disk=70 GB. Enter additional amounts if needed. Supported Operating System default is Ubuntu LTS.
SDIS ITS Help Desk
- Device Troubleshooting: Stop by the SDIS ITS Help Desk, located in Manning Hall, if you’re experiencing any technical difficulties with your devices. We can also assist in troubleshooting any SDIS ITS access issues you may be experiencing, which include, but are not limited to, connecting to Wi-Fi, logging in with your ONYEN, connecting to the VPN, or accessing Duo Mobile.
- General Tech/ Non-Tech Inquiries: The SDIS ITS Help Desk can also help you troubleshoot general tech-related issues you may be having, as well as answer any questions about the services we offer.
Regularly Scheduled Maintenance Windows:
Weekly: Thursday 6am – 8am
Weekly: Sunday 6am – 12pm
Resources
SDIS ITS Support Appointment
SDIS ITS Knowledgebase
Reserve Equipment
Reserve Space (Wiggle Rooms, Digital Media Lab, Editing Den and Virtual Reality Room)
Contact Information
SDIS Information Technology Services (SDIS ITS):
Hours of Operation
Monday – Friday, 8 am – 6 pm, university holidays and closures excluded
Documentation
We provide access, technical support, and equipment checkout to several classrooms and labs in Manning Hall, which include: the Virtual Reality Room, 3D Printing, Editing Den, Digital Media Lab, Conference Rooms 214 and 216, and Classrooms 01, 14, 208, 303, and 304. Please contact us for any inquiries related to reserving the rooms, using the rooms, or if there are any technical issues with the room equipment.
Our team is also dedicated to ensuring that all SDIS affiliates are able to access the materials and systems they need to succeed in their academic and professional endeavors. We are here to provide help and guidance in navigating and troubleshooting any SDIS ITS issues you encounter that may hinder your productivity. We have also published a number of helpful articles in our SDIS ITS Knowledgebase that act as user guides to assist users through the various systems and technologies that we manage and support.
Visit us at the SDIS ITS Help Desk, located in Manning Hall, to answer any immediate questions or concerns, checkout equipment, ask questions about our services, or just say hi! Our hours of operation can be found above.
Expected Delivery
7 Business Days