Service Description
The School of Information and Library Science (SILS) Information Technology Services (ITS) team maintains and powers the technology that drives our school’s research, teaching, and innovation. In addition to offering tech support, we manage and offer free IT resources and services for SILS students, faculty and staff to test cutting-edge technologies, whether you’re exploring emerging technologies or working on your own projects and research.
Visit our website to learn more about our team, and the wide range of services we provide to the SILS community. You can also book an appointment with us, or stop by the SILS ITS Help Desk, located in the SILS Library, to speak with one of our team members in-person.
Audience
SILS Affiliates: faculty, staff, and students enrolled in at least one SILS course
Support
Classrooms and Labs:
- Equipment Troubleshooting: Assist in troubleshooting and resolving technical issues related to the room equipment.
- Access: We manage and maintain several classrooms and labs in Manning Hall. Reservations for these spaces can be made here, and we can help answer any questions related to using the rooms.
- Equipment Requests: You can request technical equipment be added, removed, or fixed in any of the rooms by sending us a ticket, or by stopping by the SILS ITS Help Desk.
- Other: For additional questions or concerns regarding the classrooms and labs that fall outside of our outlined service offerings, please submit a ticket with your specific details and we will get back to you within 3 business days.
SILS ITS Systems
- Systems Access Controls: We help provide administrative access to SILS-related platforms, along with updating permissions and access controls.
- Troubleshooting: If you find that you’re having trouble with any SILS ITS systems, please feel free to submit a ticket or visit us at the SILS ITS Help Desk during our hours of operation.
- Servers: Our team helps set up, manage, and maintain SILS-related servers for teaching, learning, and research. Please schedule an appointment with our specialist to discuss any issues, concerns, or questions you have about our servers.
SILS ITS Help Desk
- Device Troubleshooting: Stop by the SILS ITS Help Desk, located in the SILS Library, if you’re experiencing any technical difficulties with your devices. We can also assist in troubleshooting any SILS ITS access issues you may be experiencing, which include, but are not limited to, connecting to Wi-Fi, logging in with your ONYEN, connecting to the VPN, or accessing Duo Mobile.
- General Tech/ Non-Tech Inquiries: The SILS ITS Help Desk can also help you troubleshoot general tech related issues you may be having, as well as answer any questions about the services we offer.
Regularly Scheduled Maintenance Windows:
Weekly: Thursday 6am – 8am
Weekly: Sunday 6am – 12pm
Resources
SILS ITS Support Appointment
SILS ITS Knowledgebase
Reserve Equipment
Reserve Space (Wiggle Rooms, Digital Media Lab, Editing Den and Virtual Reality Room)
Contact Information
SILS Information Technology Services (SILS ITS):
Hours of Operation
Monday – Friday, 8 am – 5 pm, university holidays and closures excluded
Documentation
We provide access, technical support, and equipment checkout to several classrooms and labs in Manning Hall, which include: the Virtual Reality Room, 3D Printing, Editing Den, Digital Media Lab, Conference Rooms 214 and 216, and Classrooms 01, 14, 208, 303, and 304. Please contact us for any inquiries related to reserving the rooms, using the rooms, or if there are any technical issues with the room equipment.
Our team is also dedicated to ensuring that all SILS affiliates are able to access the materials and systems they need to succeed in their academic and professional endeavors. We are here to provide help and guidance in navigating and troubleshooting any SILS ITS issues you encounter that may hinder your productivity. We have also published a number of helpful articles in our SILS ITS Knowledgebase that act as user guides to assist users through the various systems and technologies that we manage and support.
Visit us at the SILS ITS Help Desk, located in the SILS Library at Manning Hall, to answer any immediate questions or concerns, checkout equipment, ask questions about our services, or just say hi! Our hours of operation can be found at the bottom of this page.
Expected Delivery
3 Business Days