Service Description
School of Medicine IT, Academic Technology Services, primarily focuses on UNC School of Medicine’s Education mission. Our portfolio of services is designed to comprehensively support our clients' academic technology needs, including media creation & distribution, application configuration & administration, as well as design, support, and scheduling for in-person, virtual, and hybrid collaboration environments.
Documentation
User/Customer Responsibilities
Indicate which service request is of interest and relay expectations with adequate context and necessary details.
Supported Environments/Services
Digital Collaboration
- UNC SOM classroom and conference room technology
- Digital Signage (Xibo)
- Video Conferencing
Media Services
- Production Services including video, XR, and audio production
Instructional Technology
- Classroom scheduling
- Major Event Support
- SOM Learning Management Systems (Canvas)
- Content capture and distribution (Panopto)
- SOM assessment software (Respondus)
- Student iPads
- Classroom and teaching technology training and consulting
Student Systems
- Admissions
- Evaluations
- Clinical Scheduling
- Curriculum Management (One45)
- Advising (Navigate)
Other Important Info Worth Noting
Users must have SOM affiliation to request certain services.
Out of Scope
- Classrooms and conference rooms that are not supported by SOM IT
- Conferencing platforms or accounts hosted by ITS or UNC Health IT
- Provisioning non-SOM affiliates to certain platforms.
- Supporting ITS supported services for Non-SOM affiliated users
Audience
School of Medicine employees and students
Expected Delivery
5 Business Days
Keywords
Classrooms, SOMIT
Support
Technical Support/Contact Information
Media Services
Instructional Media Support: ims@med.unc.edu
Lecture Capture Support: lecture_capture@med.unc.edu
Classroom Support
Phone: (919) 843-9086
Scheduling
Phone: (919) 843-8884
Email: scheduling@med.unc.edu
Student Systems
Email: somitsss@med.unc.edu