Service Description
Qualtrics is a powerful online survey tool that offers many advanced but user-friendly features such as:
- Easy survey design with point-and-click editing
- Comprehensive list of question types including pick, group & rank, drill down, rank order, a heat map, and hot spot
- Capability to personalize emails and survey content to individual subjects
- Complex skip patterns and branching
- Randomization of question order or response categories
- Authentication for linkage to other databases or preventing “ballot box stuffing”
- Capability for respondents to stop in mid-survey and resume later where they left off
- Online generation of simple reports, graphics, and cross-tabulations of survey results
- Simple data download to a spreadsheet, SPSS, or other file formats
Qualtrics is completely browser-based, so researchers can access it from any location with internet access. No software is installed on the user’s computer.
Service Provisioning
This product is available by visiting qualtrics.unc.edu
Creating an Account
Use your UNC Onyen and password to login or create an account here. In order to create an account, you must have an email address with an @unc domain in the primary email field and an affiliation with a UNC main campus department in the UNC Peoplesoft/ConnectCarolina database. Once created, the account will be immediately available to create and distribute surveys. If your Onyen is associated with a UNC department or school that has an identified division within Qualtrics, you will be automatically assigned to that division.
Do NOT create an account at the Qualtrics site, as you will not have access to any surveys or data you create there.
Audience
Employees and students
UNC-Chapel Hill Faculty, Staff, and Students with an Onyen and an active affiliation are allowed to create a Qualtrics account. This does not include UNC Healthcare or UNC General Administration. Kenan-Flagler students and staff may sign up for an account under the Kenan-Flagler brand. For information, and to sign up, go here: Qualtrics Surveys - Kenan Flagler IT (unc.edu).
Documentation
User/Customer Responsibilities
Customers agree to be familiar with and adhere to the university’s Acceptable Use Policy. They are also expected to provide any requested information relevant to their issue in a timely manner.
Qualtrics use is restricted to university-related work. Conducting research or surveying students, club members, or administrative units is acceptable. Using Qualtrics on behalf of outside organizations is not, nor is personal use not related to the university.
Research Using Human Subjects
Any survey conducted for research purposes must be approved by a UNC Institutional Review Board prior to contact with subjects. See the Office of Human Research Ethics website.
Data Storage and Security
Data collected through Qualtrics are stored on Qualtrics’ servers and can be downloaded by the researcher. The UNC Information Security Office has approved Qualtrics for collection and storage of Private Health Information (PHI) and a Business Associates Agreement (BAA) is in place between UNC-Chapel Hill and Qualtrics. If data containing PHI are downloaded from the Qualtrics servers to local devices or networks, the researcher bears full responsibility for protecting PHI in accordance with University policy.
Account Availability and Expiration
Qualtrics accounts are available to anyone with “active” status at UNC. Users will not be able to access their Qualtrics account after graduating, or otherwise leaving the University and not being labeled “active” in the system.
If your surveys are expected to be available and/or continue collecting data after you leave UNC, submit an ownership transfer request by submitting a ticket using the Get Qualtrics Support button.
Qualtrics accounts may be deleted, including any data stored on the Qualtrics server after an extended period of inactivity. Inactive users will be notified and given time to either download data or reactivate their account prior to deletion.
For information about storage of data, go here: Data Archive | The Odum Institute - UNC Chapel Hill
Expected Delivery
5 Business Days
Support
Please submit a ticket for these issues:
- Access issues
- Survey transfer
- Create and Manage Groups
- Email Limit alert
- Consultation request
- SMS request
- User Moves
For How-to Questions:
- Consult Qualtrics Online Help Documentation.
- To contact Qualtrics Support by chat or email, use the “Help” option in the top right corner of every screen when logged into your Qualtrics account. Look for the option to “sign in with SSO” and enter “unc” as the organization ID. Click on "Get Technical Support", then "Survey Platform". You can choose between chat, phone, and email.
- The Odum Institute for Research in Social Science at UNC offers consulting on a walk-in basis. For hours and details see http://odum.unc.edu/qualtrics-support.
Technical Support/Contact information
ITS Service Desk
- Phone (919) 962-HELP (4357)
- Chat: Click the blue speech bubble
- Submit a ticket by clicking the Get Qualtrics Support button.
Hours of Operation:
- Service: Runs 24/7.
- Support: Monday - Friday, 8 am-5 pm, excluding University holidays and closures.