Service Description
ResNET provides on-site IT support, education and the technology infrastructure for Carolina Housing residents and employees. ResNET also supports all technology and operations of the Carolina Gaming Arena. The ResNET staff is committed to enhancing the intellectual environment to support the University’s vision.
ResNET Student Support
Select ResNET Student Support for assistance with the following:
- Wireless setup
- Ethernet setup
- Port activation
- Personal television setup
- Community television setup
ResNET Housing Support
Select ResNET Housing Support for assistance with the following:
Access Requests
- StarRez
- Security group
- Shared mailbox
- Teams
- AD groups
- Adding employees
- Removing employees
Event Support Requests
- Housing assist requests
- RHA event requests
- Assists
- RA Programs
- Video game systems
- Event equipment
- Speaker equipment requests
- Movie showing requests
Technology Requests
- Desk moves
- New computers
- Software procurement
- Hardware procurement
- Installation requests
- Training
Audience
- ResNET Housing Support: Carolina Housing staff (includes full time staff, residence advisors, community managers, office assistants, package center employees, CDs and RAs at Granville Towers)
- ResNET Student Support: Carolina Housing residents. Granville Towers residents are not supported by ResNET
- Carolina Gaming Arena: general inquiries, event requests, client support
Documentation
Service Provisioning
- Residential networking support
- Employee access requests
Supported Environment/Services
- StarRez
- Myhousing Portal (myhousing.unc.edu)
- Digital signs
- community and Housing office technology
- residence hall lounge technology
- SC Logic
- ResNET Portal
- Carolina Print Hub printing (in residence halls)
- Mailchimp (for Carolina Housing operations only)
Expected Delivery
5 Business Days
Support
Technical Support/Contact Information
Contact the UNC Service Desk:
- Phone (919) 962-HELP (4357)
- Chat: Click the blue speech bubble
Hours of Operation
ResNET does not have specific hours of operation, but aim to respond within 24 hours of requests reaching the team. Staff setup custom appointments to help with questions as needed.