The TeamDynamix Technician Handbook provides a general overview for agents, outlining the common activities they perform.
You can view or download the handbook PDF in the Attachments box on the right below Details.
As you browse through the document, please note these specific exclusions:
- Ignore Knowledge Base sections 4.1, 4.2, and 4.3. Instead, refer to Get Started With Knowledge Articles.
- Ignore Service Catalog sections 6.1 to 6.4, as these activities are performed by TDX Admins.
- Ignore all sections on Asset Management, as this functionality is not part of the first project phase.
Additionally, note that some actions mentioned in this handbook may not be available to agents at UNC, might be implemented slightly differently, or may require admin-level permissions.