 TeamDynamix

This article covers the standards for formatting and styling TDX Knowledge Base articles to ensure consistency, accessibility, and quality in the information presented to TDX users. All articles in the TDX Knowledge Base must adhere to these standards.

This article provides tips on how you can use Microsoft Copilot to improve the existing content for Knowledge articles.

This knowledge article guides TeamDynamix Agents on publishing and maintaining their articles in the Knowledge Base. It also explains how to submit article renewals and monitor existing articles.

This help article is intended for TeamDynamix (TDX) Responsible Group managers. It provides a step-by-step guide on how to add or remove members from existing TDX Responsible Groups

This article explains how TeamDynamix (TDX) agents can add work notes (private comments) to tickets that are not visible to customers

This help article is intended for TeamDynamix (TDX) Responsible Group managers. It includes users' Department IDs and Department Numbers. This information is essential when TDX Responsible Group managers add members to their Grouper groups who work in a different department from the group's department.

This article defines key TeamDynamix (TDX) glossary terms and outlines various activities, showing how they are performed in TDX.

This self-help guide is for the TDX Agents who have reporting permissions in TDNext. It covers how to use and create reports and desktops.

This article guides TDX Agents on how to send attachments through ticket notifications to users.

This article provides guidance to all TeamDynamix (TDX) agents handling tickets assigned to responsible groups configured for xMatters.

This article provides guidance to all TeamDynamix (TDX) users on storing Tier 2 and Tier 3 sensitive information in the TDX platform.

All users can use these search operators when searching for Services and Knowledge articles.