 TeamDynamix

This guide is intended for departments already onboarded and actively using the TeamDynamix (TDX) Asset application. It provides general instructions for hardware asset management staff on managing assets, managing vendors and models, and relating assets to tickets.

This article provides an overview of the TDX Asset service and offers guidance for departmental hardware asset managers looking to get started with TDX Asset.

This article provides guidance to TeamDynamix (TDX) Agents on various change management activities, including submitting, tracking, modifying, reviewing change requests, and creating change request templates.

This article covers the standards for formatting and styling TDX Knowledge Base articles to ensure consistency, accessibility, and quality in the information presented to TDX users. All articles in the TDX Knowledge Base must adhere to these standards.

This supplementary guide is for TeamDynamix (TDX) agents who manage knowledge articles, helping them enhance the effectiveness of their content.

This knowledge article guides TeamDynamix (TDX) Agents with the Knowledge Candidate role on how to create, update, renew, address feedback, and monitor their articles in the Knowledge Base.

This article explains how TDX agents who serve as project resources can access and manage their assigned project tasks, issues, and risks.

This help article is intended for TeamDynamix (TDX) Responsible Group managers. It provides a step-by-step guide on how to add or remove members from existing TDX Responsible Groups

This article explains how TeamDynamix (TDX) agents can add work notes (private comments) to tickets that are not visible to customers

This guide provides training resources for users accessing TeamDynamix (TDX) to manage support tickets.

This self-help guide is for the TDX Agents who have reporting permissions in TDNext. It covers how to use and create reports and dashboards.

This article is intended for TeamDynamix (TDX) agents and explains how to search and filter tickets and hardware asset records in TDNext using the 'Saved Searches' feature.

This article guides TDX Agents on how to send attachments through ticket notifications to users.

This article provides guidance to all TeamDynamix (TDX) agents handling tickets assigned to responsible groups configured for xMatters.

This article provides guidance to all TeamDynamix (TDX) users on storing Tier 2 and Tier 3 sensitive information in the TDX platform.

All users can use these search operators when searching for Services and Knowledge articles.