Articles that support the operations of the customer support tool environment.

Articles (20)

Configura el Idioma Preferido y Traduce Páginas Web en los Navegadores

Este artículo proporciona instrucciones paso a paso para configurar tu idioma preferido y traducir páginas web utilizando Google Chrome, Microsoft Edge, Mozilla Firefox y Safari en Windows, macOS, Chromebook y Linux.

Configurer la Langue Préférée et Traduire des Pages Web sur les Navigateurs

Cet article fournit des instructions étape par étape pour configurer votre langue préférée et traduire des pages web à l'aide de Google Chrome, Microsoft Edge, Mozilla Firefox et Safari sur Windows, macOS, Chromebook et Linux.

Set Preferred Language and Translate Webpages on Browsers

This article provides step-by-step instructions for configuring your preferred language and translating webpages using Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari on Windows, macOS, Chromebook, and Linux.

TDX Asset: Departmental Hardware Asset Management Guide

This guide is intended for departments already onboarded and actively using the TeamDynamix (TDX) Asset application. It provides general instructions for hardware asset management staff on managing assets, managing vendors and models, and relating assets to tickets.

TDX Asset: Get Started with Departmental Hardware Asset Management

This article provides an overview of the TDX Asset service and offers guidance for departmental hardware asset managers looking to get started with TDX Asset.

TDX Change Management: Work with Change Requests

This article provides guidance to TeamDynamix (TDX) Agents on various change management activities, including submitting, tracking, modifying, reviewing change requests, and creating change request templates.

TDX Knowledge: Article Style Guidelines

This article covers the standards for formatting and styling TDX Knowledge Base articles to ensure consistency, accessibility, and quality in the information presented to TDX users. All articles in the TDX Knowledge Base must adhere to these standards.

TDX Knowledge: Enhance Article Content

This supplementary guide is for TeamDynamix (TDX) agents who manage knowledge articles, helping them enhance the effectiveness of their content.

TDX Knowledge: Get Started with Knowledge Articles

This knowledge article guides TeamDynamix (TDX) Agents with the Knowledge Candidate role on how to create, update, renew, address feedback, and monitor their articles in the Knowledge Base.

TDX Project: Work on Projects as a Resource

This article explains how TDX agents who serve as project resources can access and manage their assigned project tasks, issues, and risks.

TeamDynamix: Add or Remove Members from TDX Responsible Groups

This help article is intended for TeamDynamix (TDX) Responsible Group managers. It provides a step-by-step guide on how to add or remove members from existing TDX Responsible Groups

TeamDynamix: Add Private Comments (Work Notes) to Tickets

This article explains how TeamDynamix (TDX) agents can add work notes (private comments) to tickets that are not visible to customers

TeamDynamix: Dictionary and Crosswalk

This article defines key TeamDynamix (TDX) glossary terms and outlines various activities, showing how they are performed in TDX.

TeamDynamix: Get Started with Reports and Desktops

This self-help guide is for the TDX Agents who have reporting permissions in TDNext. It covers how to use and create reports and desktops.

TeamDynamix: Search Ticket / Hardware Asset Records

This article is intended for TeamDynamix (TDX) agents and explains how to search and filter tickets and hardware asset records in TDNext using the 'Saved Searches' feature.

TeamDynamix: Send Attachments to Users in Ticket Notifications

This article guides TDX Agents on how to send attachments through ticket notifications to users.

TeamDynamix: TDX Integration with xMatters (Incident and Major Incident) v1.2

This article provides guidance to all TeamDynamix (TDX) agents handling tickets assigned to responsible groups configured for xMatters.

TeamDynamix: Use of University Sensitive Information

This article provides guidance to all TeamDynamix (TDX) users on storing Tier 2 and Tier 3 sensitive information in the TDX platform.

TeamDynamix: Use Search Operators in Portal Search

All users can use these search operators when searching for Services and Knowledge articles.