2-Step Verification for Microsoft 365 - Accessing or Changing MFA Settings

Microsoft 365 offers methods to make changes to your current 2-step verification, such as adding a new phone number or device to complete 2-step verification. This can also be used to set the Microsoft Authenticator app up on a new device, provided that the phone number has not changed.

1. Please start by signing in at office.unc.edu
2. Click on your profile photo or initials at the top-right
3. Click View account
4. Click Update info within the Security info section

5. To add a new device, click Add sign in method near the top
6. Microsoft offers four different methods that can be used for 2-step verification:
   • Authenticator app (recommended): This option will guide you through setting up an app, such as the Microsoft Authenticator app, on your mobile device.
   • Phone: This will allow to set up a phone to receive calls/texts to verify logins
   • Alternate phone: This is an option to set up a new phone that can be used, if your primary phone is unavailable
   • Security key: These cannot be used currently.
   • Office phone: This option can only receive calls, so you can add an office number or any landline to verify your logins through a phone call

7. After adding any new numbers or devices, you can also set your default sign in method
8. Near the top of the screen, click Change next to "Sign-in method when most advisable is unavailable"

9. The following options can be used:
   • Phone Call: Automatically receive a call at the listed number
   • Text: Automatically receive a text message at the listed number (not available for the office phone option)
   • App-based authentication - notification: Receive a push notification through the Microsoft Authenticator app
   • App-based authentication or hardware token - code: This will prompt for a six digit code from your authenticator app
10. Click Confirm to save your changes