To keep your email account safe, the University uses a security method called “2-Step Verification.” With this method, you verify your identity before you see certain sensitive information or access your Office 365 applications. You may verify with the Microsoft Authenticator App, a phone call, or a passcode sent through a text message
This article walks thought the process that will allow you to reset MFA without needing to contact the ITS Service Desk. This process will require that you have 2-Step Verification for DUO set up
Microsoft 365 offers methods to make changes to your current 2-step verification, such as adding a new phone number or device to complete 2-step verification. This can also be used to set the Microsoft Authenticator app up on a new device, provided that the phone number has not changed.
At UNC, there are two ways to 2-Step. Having more than one way to verify your identity might seem confusing at first, but these two industry-standard tools are the most effective ways to protect your accounts. This article explains the differences between the two.
This curated article offers a concise description of the UNC-Chapel Hill Personal Identification Number.
This article explains how to use BitLocker encryption on Microsoft Windows devices.
A Guest ID is a temporary account provided to former employees, former students, alumni, or individuals invited by current students to act as proxies for accessing non-billing information in ConnectCarolina. This article offers guidance on creating a Guest ID, as well as changing or resetting its password.
This article walks the user through creating a UNC Onyen account. Your Onyen will be used as your login for most UNC services.
This article covers Dual Affiliation and frequently asked questions regarding them.
his article covers how to create groups in Grouper and add/remove members to these groups. Grouper is a web-based tool for managing role-based access control policies. Instead of adding individual users to a large number of access groups, they can be assigned to a smaller number of representative role-based groups. These role groups can then be added to any number of policy groups, and the individual users will be populated via inheritance.
OneDrive is a cloud-based file storage solution that is offered as part of the Office 365 suite by Microsoft. The service is available to faculty, staff, and students at UNC-Chapel Hill. You can always access your files stored in OneDrive by going to onedrive.unc.edu or office.unc.edu and selecting the OneDrive icon in the waffle.
This article will cover frequently asked questions regarding the UNC Onyen.
This article explains how to create and convert LastPass Premium accounts to manage passwords. This service is available to all current UNC students, faculty, and staff.
These instructions are intended for students to back up personal data and not intended to be used for institutional data. If you have questions about the type of data you want to back up, please contact the ITS Service Desk.
Onyen accounts can become disabled for several reasons. This article covers how best to resolve the issue.
This article describes signing into your computer through "Windows Hello for Business" authentication
This article provides instructions to request administrative access to a website for a non-UNC affiliate.
This article contains information for faculty/Staff/Students on how to switch between Zoom HIPAA and non-HIPAA subaccounts.