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This article explains how TeamDynamix (TDX) agents can add work notes (private comments) to tickets that are not visible to customers

This article defines key TeamDynamix (TDX) glossary terms and outlines various activities, showing how they are performed in TDX.

This help article is intended for TeamDynamix (TDX) Responsible Group managers. It includes users' Department IDs and Department Numbers. This information is essential when TDX Responsible Group managers add members to their Grouper groups who work in a different department from the group's department.

This help article is intended for TeamDynamix (TDX) Responsible Group managers. It provides a step-by-step guide on how to add or remove members from existing TDX Responsible Groups

This article guides TDX Agents on how to send attachments through ticket notifications to users.

This article provides guidance to all TeamDynamix (TDX) users on storing Tier 2 and Tier 3 sensitive information in the TDX platform.