Knowledge Base

Categories (10)

Accounts & Access

Ex: Onyen Services, Guest ID
Plus other articles that support accounts and requesting access.
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Administrative & Business

Ex: Finance, HR, ConnectCarolina, Pay Invoice
Plus other articles that support finance, HR, procurement, student information systems, and other administrative areas.
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Buildings & Facilities

Ex: Automatic Door Lock, Facilities Requests
Plus other articles that support management and upkeep of University locations.
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Communication & Collaboration

Ex: Email, Phones, Accessibility, Conferencing
Plus other articles that support communication and collaboration.
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Data & Reporting

Ex: Data Governance, Policy, Tableau
Plus other articles that support data integrity, data governance, and data reporting and processing.
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Networking & Security

Ex: Duo & MFA, Wi-Fi, Ethernet, Firewall
Plus other articles that support network connectivity and IT security.
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Personal Computing & Software

Ex: Carolina Print, Adobe, Hardware Repair
Plus other articles that support computers, mobile devices, printers, software, etc.
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Servers & Storage

Ex: Server Room, SecNAS
Plus other articles that support the operation and management of the IT environment
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Teaching & Research

Ex: Classroom, Research Clusters, Canvas
Plus other articles that support instructional and research activities.
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Websites & Application Development

Ex: WordPress, Middleware, CloudApps
Plus other articles that support administration and development of web content and custom applications.
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