Popular Services

Get computer help from SOM IT Staff.

Submit support, training, and resource requests for Microsoft 365.

If you have searched our services and are unable to find what you need, you can use this request for general inquiries.

Request Assistance with ConnectCarolina HR and Related Systems

Connect to VPN

Carolina Talent Request

Request an account.

Request assistance from Payroll Services.

Phone service moves/adds/changes, desktop and mobile apps, call center, voicemail, pagers, consultation.

University data assistance for staff and faculty.

Use this request to ask for new Program or Cost Code chartfield values or to ask for help with ConnectCarolina Finance and related applications.

Network equipment, VLAN, DHCP, DNS, Load-balancer, and other network-related requests

Access Issues, Administrative Support, and Consultation Requests

Support for UDO applications

Create an Onyen or reset your Onyen password.

Request registration assistance for Duo/MFA (Microsoft 365).

Help and troubleshooting

Email, data release from user accounts

ConnectCarolina Student Administration requests for faculty and staff

On-demand application delivery solution on multiple devices and platforms.

Add, Change, or Decommission firewall rules in the ITS-managed firewall service.

Request for help for TIM administrators with TIM (Time Information Management System) issues.

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